Pure-Li Natural



Frequently Asked Questions

Secure Ordering & Order Notification
What forms of payment do you accept?
We currently accept all major credit cards including Visa, MasterCard and American Express.

How secure is your secure ordering?
All Pure-Li Natural Sites (,,, use a secure confidential third party credit card processing company. Your order information is entered securely on their system and encrypted while on the internet. This ensures that your personal information will not be intercepted as it travels over the Internet. Once your card has been approved the credit card information is removed, it is not kept on file anywhere, by the processing company or by us. These measures are designed so there is no chance of your personal information being devulged.

I'm apprehensive about placing my order online. Are there other ways to order?
Absolutely! You can submit your order by phone, fax or mail as well as online. Please ensure that all information (including email address) is provided.
 Phone   Call (705) 733 2006
 Fax   Simply print out our order page, fill it in and fax it to us at (705)-733-2391
 Mail   Simply print out our order page, fill it in and mail it to us at:
Pure-Li Natural Order Desk
545 Welham Road, Barrie, Ontario L4N 8Z7

Do you charge sales tax?
A seven percent (7%) Goods and Services Tax (G.S.T.) will be added to all Canadian orders excluding those placed from Nova Scotia, New Brunswick, and Newfoundland, where a 15 percent (15%) Harmonized Sales Tax (H.S.T.) will apply. Orders delivered within the province of Ontario will have seven percent (7%) Goods and Services Tax (G.S.T.) and eight percent (8%) Provincial Sales Tax (P.S.T.) added. We do not charge sales taxes on orders delivered to addresses outside Canada.

How will I receive confirmation of my order?
An order confirmation message will emailed to you shortly after your order is placed. This message will include your package tracking number and all other relevant information (minus your credit card number).

What is your return policy?
Pure-Li Natural wants you to be completely satisfied with your purchase. If you're not happy with your purchase, you may return the item within 30 days of receipt. For more information on our return policy, click here.

How long are these prices in effect?
As most ingredients used in natural products have fluctuating prices based on world demand, time of year and market conditions, PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE although we take every effort to hold prices as long as possible.

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