|Frequently Asked Questions
Can I ship items to an address
different from my own?
No. All orders must be shipped to the address listed as the mailing address
with your credit card company This reduces the chances of fraud, and protects
you from someone using your credit card to ship orders to a fraudulant address.
Which countries to you
Pure-Li Natural currently ships to Canada and the United States.
What is your shipping charge,
and how long will it take to receive my order?
Standard deliveries within Canada
are provided by Canada Post Xpresspost Service. Standard deliveries within
Canada typically take three to four days to arrive and cost $4.00. Orders
shipped by Xpresspost will be left in only a secure location. If no-one
is on hand to accept the package and a secure drop-off location is not available,
the package will be taken to a local Canada Post office for pick up at a
later date. Xpresspost will leave a card that indicates the package's location.
To expedite delivery, select our next day courier service for $20.00. (Note
that couriers do not ship to post office boxes. Someone must be on hand
to sign for the delivery. Also, overnight service is not available to remote
areas including NWT, Yukon, Northern Quebec, Northern Ontario, and NFLD.)
Deliveries to the United
Standard deliveries to the United
States take place via Canada Post/US Ground Mail. A standard delivery to
the United States costs $7.00, and normally takes 14 business days to arrive.
All orders destined to the United States will be shipped in one package.
If an order item isn't readily available you will be notified and may chose
to have the order held until all of the requested items are present..